If you can not find an answer to your question, please contact us and we will try our best to help.


Printing

With the aid of our cutting-edge printing technologies, we offer a wide range of printing services and products. Please have a look at our services page.

By default we will keep your files indefinetly on our systems. If you do not want us to keep your files please let us know and we will delete them after printing.

We usually offer basic and advanced graphic design services on most of our products. But feel free to see our services page and contac us if you require further details.

You can upload your artwork upon submitting your order. If your artwork is not ready, you can send it to us via email after submitting your order. Alternatively, we can send you a link to upload your artwork using online services such as “wetransfer“.

We prefer .png, .pdf and .jpeg. But we also support other major image file formats such as .ai, .psd, .cdr and .eps. If your have difficulty to convert your artwork file to our supported file formats, please contact us and we will help you.

You can always contact us and place your order via phone or by sending us an email.

Signage

Sure, we are always happy to offer our free consultation and advice to help you choose the best option available that suits your needs. Please contact us and we will do our best to help.

The length of time it takes to make a sign can vary depending on the materials, usage, and complexity. Our production team strives to meet your expectations on deadlines and turnaround time. While some projects may be ready in 24 hours, other projects make take longer to complete.

We offer one year guarantee on all our signs that are installed by our dedicated team.

Absolutely, just contact us and our signage expert team will provide you with available options and a detailed quote.

We have a dedicated professional fitting team for installation.

The expected lifetime of a sign depends on whether you place the sign or graphic, indoors or outdoor. we provide materials for both short-term and long-term applications.

Shipping and Orders

We use Parcelforce shipping services such as 24, and 48 hours. In some cases, we can provide other shipping methods such as morning and Saturday delivery.

Once your order is dispatched, you will be provided with a Parcelforce tracking number via email.

Absolutely, we do this for a lot of our customers. There is no extra charge for shipping with plain boxes and plain labels. Please note that you need to inform us before we dispatch your order or on your purchase.

In most cases, you can cancel your order by contacting us, before your order production process begins.

Absolutely, Lotus Sign & Print Ltd is a VAT registered company in the UK.
COMPANY NUMBER: 13592036
VAT NUMBER: 389737132

We only ship to the United Kingdom.

Absolutely, we can send your order to multiple addresses. But, you should contact us before we dispatch your order. Please note that there may be extra charges for delivering your order to multiple addresses.

If your shipment is late, check your tracking details for any updates. If you are unable to check your tracking details please contact us.

We have a flat rate delivery charge of £7.99, but there are some extra charges for large and extra-large items.

Customer satisfaction is our primary goal and we appreciate your feedback on the service that you received. If you are not happy with the service that you received please contact us and we are happy to help.

Trade

We offer a 15% discount for our trade customers. If you are a designer, sign maker, or printer, please contact us to apply for your trade account.

  • plain packaging and labeling shipping
  • white-label sign installation
  • fast-track production